Delivery & Returns



Free gift wrapping with all orders. Currently we are only able to accept orders to addresses within China.

You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. Graff is not responsible for any unanticipated delays beyond Graff’s control.

If you have ordered an engagement ring or have requested any additional service, this may take longer. Our rings are unique - please allow an additional 10 business days for the fulfilment of the order.

If you have any question or require assistance, please contact our Client Services Team at +1800-233-8801 or and we would be happy to provide guidance.

Our team is available to help you from Monday to Friday from 11AM to 7PM GMT+8.