Terms of Use UAE
1. INFORMATION ABOUT US AND HOW TO CONTACT US
Who we are
The Site is published by Graff Diamonds Limited (“Graff”, “we”, “our” or “us”), with registered office at 28-29 Albemarle Street, London, W1S 4JA, United Kingdom.
For UAE customer enquiries:
• Email: clientservices.uae@graff.com
“Writing” includes email or other electronic communication.
2. ACCESSING OUR SITE
Availability
Access to the Site is provided on a temporary basis. We do not guarantee that the Site or its content will be uninterrupted or error-free. We may suspend or withdraw the Site or parts of it without notice for operational, maintenance, or business reasons.
Acceptable use
When using the Site you must:
• Comply with these Terms and applicable laws in the UAE.
• Ensure any person using the Site via your connection complies with these Terms.
• Use your own hardware, software, and internet connection free of viruses or malware.
We may suspend or restrict access if you breach these Terms or take any action we reasonably deem appropriate.
3. USERS OUTSIDE THE UAE
The Site is intended for use by residents of the UAE. We do not guarantee availability, functionality, or compliance of the Site in other jurisdictions. Users outside the UAE should consult our global directory or contact Customer Services to access the appropriate local site.
4. CHANGES TO OUR SITE
We may modify content at any time without notice. We are not obligated to update information.
5. RELIANCE ON CONTENT
We make reasonable efforts to ensure information is accurate and up-to-date.
• Product images may differ in size or colour due to device display or photography.
• We are not responsible for user-generated content or third-party material unless we fail to remove manifestly unlawful content after notification.
6. USER ACCOUNTS
If you create an account:
• Keep login credentials confidential.
• Acts conducted under your account are your responsibility and constitute your electronic signature.
• Notify us immediately of any unauthorised use or security breaches.
We may deactivate accounts at our discretion if Terms are violated.
7. SECURITY AND PROHIBITED USE
Viruses and hacking
We do not guarantee the Site is secure or virus-free. We are not liable for damage caused by malware or other harmful materials from the Site or linked sites. You must implement appropriate security measures on your devices.
Prohibited activities
You may not:
• Introduce viruses, malware, spyware, or other harmful code.
• Engage in scraping, harvesting data, or automated access.
• Attempt unauthorised access to our systems or third-party systems.
• Use the Site to send spam or illegal communications.
• Reverse engineer, decompile, or circumvent security features of the Site.
• Use the Site to harm minors or violate UAE law.
We may take action for breaches, including removing content, suspending access, pursuing legal remedies, or notifying authorities.
8. SUSPENSION AND TERMINATION
We may suspend or terminate access if you breach these Terms. Remedies may include:
• Immediate or permanent removal of content posted by you.
• Warning notifications.
• Legal proceedings to recover costs or damages.
• Disclosure to law enforcement as required.
We exclude liability for actions taken in response to breaches.
9. LINKING TO OUR SITE
You may link to the Site homepage only if:
• The link is fair, legal, and does not harm our reputation.
• You do not suggest any endorsement or association without permission.
• The link does not frame our Site or link to non-homepage pages.
10. INTELLECTUAL PROPERTY
• All content, design, graphics, text, images, videos, code, and trademarks on the Site are owned or licensed by Graff or third parties.
• You may not reproduce, modify, distribute, or use content for commercial purposes without express permission.
• Printed or downloaded copies may not be altered or exploited commercially.
Violation results in immediate termination of Site rights and possible legal action.
11. LIABILITY
Non-excludable liability
Nothing in these Terms excludes liability for:
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Matters that cannot be limited under UAE law
Other limitations
• The Site is for personal, non-commercial use.
• We are not liable for indirect or consequential losses, including business or profit loss.
• Liability is limited to the foreseeable extent and does not cover improper use or third-party content.
12. PERSONAL DATA
Your personal information is processed according to our UAE Privacy Policy.
13. INDEMNITY
You agree to indemnify Graff, its affiliates, and personnel from any claims, losses, costs, or damages arising from:
• Your use of the Site
• Installation or transmission of content through the Site
• Breach of law or these Terms
We may assume defence of any claim at our discretion.
14. GENERAL TERMS
• Amendments: We may revise these Terms at any time; continued use implies acceptance.
• Assignment: We may assign our rights or obligations; we will notify you where feasible.
• Third-party rights: Only you and Graff may enforce these Terms.
• Severability: If any clause is invalid under UAE law, remaining provisions remain effective.
• Waiver: Failure to enforce a provision does not waive the right to enforce it later.
• Governing law: These Terms are governed by UAE law. Disputes fall under the exclusive jurisdiction of competent UAE courts.
15. CONTACT US
Effective date: February 2026