Customer and staff are requested to observe all social distancing guidelines. At any given time the number of people in store will be limited to enable us to maintain safe social distancing measures.
Elevated Cleaning Measures
We want employees, visitors and clients to feel confident that Graff is a safe place to shop and work. Therefore, we have rigorous sanitisation procedures that meet and exceed CDC guidelines in place at each of our salons. Each store has a designated member of staff to ensure regular cleaning of the premises, and all jewellery will be steam-cleaned and/or disinfected after each interaction with a client or staff member.
Adjusted Operating Hours
Our salons may adjust their opening hours in order to maintain their stringent cleaning measures and social distancing standards. Before you visit, please check with your nearest Graff store to ensure it is open.
Masks, Gloves and Hand Sanitiser
We politely ask that all customers and clients who visit our salons wear a mask at all times while inside the store. If you do not have one of your own, a mask will be provided for you at the salon entrance by a Graff security guard. Gloves and hand sanitiser will also be available. Please note that members of staff will be wearing a mask at all times.
Graff employees have been asked to self-monitor their own health with frequent temperature checks. We also ask customers to refrain from visiting our salons if they are feeling unwell or have recently been in contact with a confirmed case of COVID-19, as per government guidelines.