COMPLIMENTARY SHIPPING & RETURNS
Graff offers complimentary secured delivery to addresses within Hong Kong. Each order is carefully packaged in Graff signature gift wrapping.
• Express Delivery: 1-2 business days. Delivery lead time is estimated from the time your order is shipped. Remote areas and outlying islands are excluded.
• Collect in Store: Pick up your order at the nearest GRAFF Salon selected at check out.
If you have ordered an engagement ring or have requested any additional service, this may take longer. Our rings are unique - please allow an additional 10-14 business days for the fulfilment of the order.
You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier. Graff is not responsible for any unanticipated delays beyond Graff’s control.
For security reasons, an adult signature is required upon delivery. If you will be unavailable to sign for your package, please reach our Client Services Team.
If you have any question or require assistance, please contact our Client Services Team at (852) 3125 1511 or clientservices.hk@graff.com. Our team is available to help you from Monday to Friday from 11AM to 7PM Hong Kong time.
For more information about returns, please visit our Refund Policy.